FAQ
Answers to common managed IT, support, pricing, security, and continuity questions for SMBs.
What is included in managed IT support?
Managed IT support typically includes helpdesk assistance, proactive monitoring, patching, endpoint maintenance, user administration, and technical oversight of core business systems. The exact scope depends on the agreed plan and the complexity of your environment.
Do you support both onsite and remote teams?
Yes. Sentinel Stack supports office-based, remote, and hybrid teams across Australia, including secure remote access, collaboration tools, and device management.
Can you help us migrate from an existing IT provider?
Yes. We can assess the current environment, coordinate a transition plan, document key systems, and manage a staged handover to reduce operational disruption.
Do you support Microsoft 365 and Google Workspace?
Yes. We manage Microsoft 365 and Google Workspace environments, including user provisioning, security settings, email administration, collaboration tools, and migration support.
Do you work with Apple and Windows devices?
Yes. We support mixed environments and can manage Apple and Windows workstations, device onboarding, updates, security controls, and day-to-day troubleshooting.
How fast is support response?
Response targets depend on the plan and issue severity. Critical incidents are prioritised, and business-hours support is structured around clear escalation and accountability.
Do you provide cybersecurity protection?
Yes. Security is integrated into the managed service model through endpoint protection, email security, firewall oversight, remote access controls, monitoring, and practical risk reduction measures.
Can you support multi-site businesses?
Yes. We support businesses operating across multiple offices or remote locations, including secure connectivity, standardised device management, and coordinated infrastructure support.
What happens if systems fail or data is lost?
We design backup and recovery arrangements to reduce operational impact. Depending on scope, this can include backup monitoring, off-site replication, disaster recovery planning, and recovery coordination.
Do you offer fixed monthly pricing?
Yes. Sentinel Stack offers fixed monthly managed service plans with clear starting points. Final pricing is adjusted where needed for complexity, scale, compliance, or specialist coverage.
What do you mean by automation services?
Automation services focus on reducing repetitive manual work across support, onboarding, approvals, reporting, follow-up, and recurring operational tasks. The goal is to improve consistency and efficiency, not add unnecessary complexity.
Is automation only for larger businesses?
No. Small and mid-sized businesses often see strong value from automation because repetitive admin consumes a larger share of team capacity. The right scope is determined by workflow volume, friction points, and business priorities rather than company size alone.
Can you automate processes in Microsoft 365 or other business platforms?
Yes. Sentinel Stack can design and implement practical workflows across Microsoft 365 and connected business platforms where there is a clear operational benefit. That can include approvals, onboarding steps, notifications, reporting, and recurring administrative processes.
How do you identify what should be automated?
We look for repeated tasks, inconsistent handoffs, routine approvals, recurring follow-up, and operational delays that consume staff time or create avoidable risk. Automation should solve a real workflow problem and remain maintainable for the business.
The best next step is a consultation about your current environment, support expectations, and security priorities.
Book a Consultation